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FAQ

If due to some reason you are not happy with your purchase and wish to return an item, please contact us at support@solueson.com within 30 days from receiving your order.

Please provide your order number as well as a valid reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from Solueson will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in the original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in the acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without a receipt may be refused. Solueson reserves the right to deny any return.

Did you receive a faulty unit or the wrong product?

Please contact our Customer Support team (Contact us page) to start the return process. Please include the following information:

Order numberProof of purchaseVideo or photo of the faulty product (if applicable)Complete delivery addressContact telephone number

You may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Modifications can be regarding anything, including your address, or the order itself. Please note that any orders that have already been packed or shipped cannot be modified or canceled, and any loss will be borne by the customer.

Note:- All our products are meant for general use and results vary for different people. Please consult your doctor before using.

- Most products are shipped within 2 business day of placing the order.

- Custom/personalized product orders leave the warehouse within 2 - 4 business days of payment.

- You will receive an email when your items have been shipped.

Your order is going to be shipped via one of the main postal carriers, including USPS, UPS or Fedex. Shipping times take between 8 and 10 business days. Keep in mind that personalized products might take up to an additional 2 - 4 business days to be manufactured.

Yes. Most definitely.

If you didn’t receive a tracking number yet, just send us an email at support@solueson.com, Our customer service team will get back to you with your tracking number.

Products might be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving your products.

However, we are trying our best to combine shipments whenever possible. If you have any other questions, send us an email at support@solueson.com and we will do our best to help you out.

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